1. Can I switch between monthly and yearly payment plans at any time?

If you need to change to a monthly or yearly plan, you must first go to 【我的訂閱】>【取消訂閱】, then re-subscribe to the plan.

2. How do I adjust my payment plan?

After ordering, you can go to 【我的訂閱】>【升級方案】to choose another plan.

3. When does the change in payment plan take effect?

It takes effect immediately after completing the payment.

4. Will the plan renew automatically?

Yes, when you initially subscribe to the system, you will be asked to specify the renewal date (e.g., monthly on the X day or yearly on X month X day).

5. Can I cancel the renewal if I no longer want to use the plan during the subscription period?

Yes, go to【我的訂閱】>【取消訂閱】. The next month/year payment will stop, and the system will show the termination date.

6. Are the prices on the website the only available plans? Are there other options?

Currently, we do not offer customized system features. If you want a customized system plan, we recommend using the "AiFa Technology System".

7. How is the upgrade fee calculated if I upgrade my plan during the subscription period?

Once the upgrade payment is completed, the new plan takes effect immediately, and the subscription period is extended by the corresponding month/year (monthly/yearly).

1. How can I integrate LINE/FB/IG/WhatsApp with the Maoshang system? Does it include integration services?

Please prepare the administrator account and password for each platform and follow the steps for integration.

2. If I have a brand with multiple stores, can the system manage multiple locations?

Yes, the Maoshang system supports multi-store management, including inventory for each store and unified management of social messages across locations. The e-commerce platform also allows for custom pricing based on activities.

3. Does the system include performance calculation or commission features for managing technical staff?

Yes, for each order, you can assign a responsible staff member, and their performance can be calculated based on the total transaction amount.

4. Is the product listing in the e-commerce system synchronized with the system's product listing?

No, the system products and e-commerce products are separate. This allows the company to customize the number of products to be listed based on available inventory, which can be used as a selling point for limited edition items.

1. Do orders or customer information flow between different stores?

Yes, through the system integration service, orders and customer information can be centrally managed, allowing consumption information to flow between different stores.

2. Can the e-commerce system send discount coupons to specific customer groups?

Yes, you can use LINE push notifications to send discount coupons to customers.

3. Can the "Share Code" be used directly to offset the order amount?

The e-commerce system can use the "Share Code" to apply points, rewards, or discounts to specific products.

4. Can customers accumulate and redeem points when they shop directly in-store?

Yes! The integration of the e-commerce system with the Maoshang system allows real-time synchronization of customer data, enabling customers to enjoy discounts immediately.

1. What payment methods are available in the e-commerce system?

Currently, Maoshang only offers Newebpay, LinePay, and cash payment options. Additional electronic payment methods are being added.

2. Does the e-commerce system include logistics services?

Yes, it currently provides integration with ECPay logistics (C2C store delivery and Black Cat Yamato).

1. Can in-store marketing activities be conducted online simultaneously?

Yes, depending on the activity type. For discounts, the online system can also set up limited-time discount products for ordering.

2. Can marketing activities be set up for a single store?

Yes, the marketing management feature allows you to set up activities for a single store or synchronize them across the entire brand.

3. Can advertisement push notifications be scheduled?

Yes, not only can you schedule advertisements, but you can also target specific customer groups for push notifications.

4. Can products displayed on LINE be ordered directly?

Yes, products displayed on LINE can be linked to the e-commerce system and added directly to the shopping cart.

5. Can customer groups be targeted based on their favorite product types for push notifications?

Yes, you can target customer groups based on their favorite products, items added to the cart, items removed from the cart, and whether they have used points for purchases.

1. Can reports be divided into brand headquarters and various branch data?

Yes, all reports provide data separately for both brand headquarters and various branches.

2. Can you see the distribution and redemption status of coupon activities?

Yes, the backend report provides data such as coupon distribution, redemption, and redeemed amount.

3. What data can be seen in the operational data report?

It provides various data such as total orders, group purchase orders, quantity/amount of goods, number of payment methods, number of cancellations, cancellation amount, and average daily orders.

4. What reports can be retrieved from the backend?

We provide operational data reports such as weekly reports, monthly reports, customer analysis filter reports, and they can be downloaded after filtering according to requirements.

5. Can you specify the transaction rate for third-party collaborations (e.g., influencer recommendations, corporate recommendations)?

Yes, through the "share code" setting in the rewards group, you can choose "LINE network orders" and select "sharer" to check the transaction effectiveness.